To play the videos you need to have a PC / MAC with Internet Explorer browser version 8.0 or higher/Safari 5 or higher,Firefox and Google Chrome browsers are also compatible. Cookies must be enabled to view our videos.
Your user and password are CaSe SeNsItIvE, which means that you should enter them exactly as they were sent to you by e-mail from. Also make sure that your cookies are enabled. If you are still unable to gain access, contact us as soon as possible using the form on the Contact Us page make sure you fill out the form with as much information as you can so we can help you as quickly as possible.
Our streaming movies are provided in 3 different resolutions for different connection speeds: LOW QUALITY(LQ), STANDARD QUALITY (SQ) and HIGH DEFINITION (HD) If you experience stalling or pausing please select from the HD or STANDARD to LOW quality versions on the player. However bear in mind that with these lower quality versions there will be more pixelation in the quality of the movie. HIGH DEFINITION (HD) requires fast internet connections and fast PC processors to be watched properly.
You always receive a confirmation email upon cancellation. This guarantees that you will not be re billed for the next billing cycle of 30 days. But in the current billing cycle you will still be allowed access for the days that you have left.